We understand that sometimes you may need to cancel your subscription or free trial. While we’re sorry to see you go, please know you’re always welcome back anytime!
⚠️ If you purchased your subscription or free trial within the app, it is managed through Apple (App Store) or Google Play. Only you can make changes to it. For privacy reasons, we don’t have access to your account information, so we’re unable to cancel the subscription on your behalf.
Important information about Free Trials
ℹ️ Free trials work just like subscriptions and need to be canceled. If you don’t cancel your free trial at least 24 hours before it ends, it will automatically renew into a paid weekly subscription, and you’ll be charged.
Cancel on iOS device (App Store):
Open the Settings app on your iPhone or iPad.
Tap your Apple ID name at the top of the screen.
Select "Subscriptions."
If you don’t see it: tap "Media & Purchases" > "View Account" > "Subscriptions"
Find and tap on the Scanner app subscription (or any subscription you want to cancel).
Tap "Cancel Subscription" and confirm.
If you don’t see this option, the subscription is likely already canceled and won’t renew.
👉 Or simply click this button:
Cancel on Android (Google Play Store):
Please follow the steps below to cancel your subscription through the Google Play Store:
Open the Google Play Store app on your Android device.
Make sure you're signed in to the correct Google account.
Tap your profile icon in the top right corner.
Select "Payments & subscriptions".
Tap "Subscriptions".
Find the Scanner App subscription and tap it.
Tap "Cancel subscription" and follow the prompts to confirm.
👉Or simply click this button:
What if I subscribed on the website?
If you purchased directly through our website, please contact us:
Chat with Support and provide the last 4 digits of your card number and the expiry date of the card.
We’ll cancel your subscription manually as soon as possible.
Alternatively, you can email us at [email protected].
Important notes
⚠️ Be aware that just deleting the Scanner App from your device won't cancel your subscription or free trial.
💡 Access after cancellation: Even if you cancel your subscription or free trial, you will still have access to the Scanner app's premium features until the end of your current billing cycle. After that, your account will revert to the free version.
💰 Subscription options: We offer weekly, monthly, and annual subscriptions. The annual plan is a more cost-effective solution and may be a better option depending on your needs.
Related FAQs
Q: How can I verify if my subscription or trial is successfully canceled?
A: On iOS, check under the Subscriptions section in Settings. On Android, check in the Google Play Store under Payments & subscriptions.
Q: What if I don’t see the Cancel option?
A: This typically means the subscription has already been canceled or auto-renewal is not active.